The food at the many restaurants is great, with excellent service. The staff overall provides amazing service, always there to accommodate. Housekeeping was excellent, always open to our needs. Our room was an ocean view, and the accommodations were excellent. We stayed at the Secrets resort side in the Preferred category. This resort has so many excellent qualities, that I feel that I should have waited to get a an explanation from management, and have them deal with the issue. Management reached out to us, I must say that they could not do enough for us because of our inconvenience. I wrote an unflattering review regarding same. We had an issue with Room service, (2 1/2 hours to get problem addressed with a supervisors help). Guests are responsible for cost of transportation to and from the resort. No wristbands required.Įnjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. Stocked mini-bar includes water, soft drinks and beer. Preferred Club Junior Suite Tropical View with 1 king-size bed, sleeping maximum 2 adults.Īll Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited domestic and International drinks by the glass and snacks. In-room Tequila Bar as well as an upgraded mini-bar refreshed daily with soft drinks, bottled water, juice and beer.Pool concierge with exclusive amenities and services.Complimentary newspaper in suite every day (English or Spanish).Express laundry service at regular cost.Complimentary access to the Relax Spa’s hydrotherapy circuit once per stay.In room continental breakfast service (pre-programed).Personalised check-in and check-out in every building by a Destination Concierge.All with balcony/terrace, private terrace whirlpool or swim up pool access, air-conditioning, cable TV, Nespresso coffee machine, full bathrooms with shower and double sinks and 1 king-size bed or two double beds.
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